Job Description

• Capable of fluent reading, writing, and speaking in Bahasa Malaysia and English
• Compliance or moderation operations experience is preferred
• Strong analytical and research skills
• Experience in E-Commerce Buyer and Seller Services is a plus
• Ability to work in a fast and evolving environment with detail-oriented focus.
• Capacity to resolve conflicts, address complaints, and handle user issues diplomatically.
• Comprehensive knowledge and understanding of platform/community guidelines and policies.
• At least a SPM or Diploma in Marketing/Advertising, Business or related fields
• Previous 1-2 year experience in live hosting/live moderator will be an added advantage

• Review user posts (text, images, videos) to ensure they follow the rules.
• Implement platform rules, removing inappropriate content.
• Identify and delete offensive material (e.g., hate speech, violence, explicit content) for safety.
• Use software for efficient content review.
• Note trends for policy improvement.
• Work with teams to enhance review strategies.
• Filter low-quality content for a better user experience.
• Learn new standards and tech updates through training
• Investigate user reports and take action
• Approach content from diverse backgrounds fairly

• Annual leave
• Medical and hospitalization leave
• Statutory deductions (EPF, SOCSO & PCB)
• Annual bonus
• Company Trip
• Team Building
• Annual Dinner
• Training

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Company Trip

Ricebowl