Job Description

Job descriptionTitle: Content Reviewer \xe2\x80\x93 Thai SpeakingLocation: Kuala Lumpur, MalaysiaExperience: 0-3 YearsCore Competencies:\xe2\x97\x8f Excellent written, reading & spoken communications skills in Required Language and understanding of local culture\xe2\x97\x8f Good communications skills (English)\xe2\x97\x8f Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)\xe2\x97\x8f Should have worked in an international technical support environment, search skills, ability to approach problems logically\xe2\x97\x8f Should have experience in transaction monitoring, sampling plan etc.\xe2\x97\x8f Should have conducted calibration sessions both internal and external\xe2\x97\x8f Excellent analytical and research skillsOther Requirements:\xe2\x97\x8f Willing to work in 24x7 environment\xe2\x97\x8f Should be comfortable working with explicit & sensitive content\xe2\x97\x8f Ability to manage critical situations with minimum supervision\xe2\x97\x8f Good interpersonal and communication skills\xe2\x97\x8f Ability to perform in adverse situationsDetailed Role & Responsibilities:\xe2\x97\x8f Ensure on meeting daily KPIs and accountable for the success and quality of the process\xe2\x97\x8f Ability to learn to work with customer internal tools\xe2\x97\x8f Meet the Quality audit sampling & ensure the Quality targets are met\xe2\x97\x8f Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities\xe2\x97\x8f Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos\xe2\x97\x8f Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images\xe2\x97\x8f Coaching team members based on the audit findings, their performance and compliances\xe2\x97\x8f Responsible for driving new instructions received from the clients across teams\xe2\x97\x8f To side barge and observe reviewers working on Jobs across all queues\xe2\x97\x8f To provide inputs/insights for process improvements\xe2\x97\x8f Provide floor support\xe2\x97\x8f Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders\xe2\x97\x8f Attend internal & external Calibration sessions\xe2\x97\x8f Assist on Training need analysis\xe2\x97\x8f Assist the TL/TM on bottom quartile management activities\xe2\x97\x8f Help improve the defined processes as we create more automation and gather information\xe2\x97\x8f QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines#LI-CTSAPAC

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