Job Description

Position Title: Content Reviewer (English)

Working Location: Petaling Jaya

Tenure: 1 year contract / Renewable basis

Salary: RM 3000 + Shift Allowance

Working Hour: Rotational Shift Basis

Job Responsibilities:

Organize, categorize, and publish content and information using specific tools and channels Review, classify and/or eliminate highly sensitive content Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality Serve as an advocate for the user community Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role

Job Requirements:

Excellent comprehension, communication in English Able to work in 24x7 shift timings/ work weekends and holidays Sound coping, emotional resilience, and stress-management skills Excellent comprehension, communication in English Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfortable synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Deep familiarity and passion for the internet, internet platforms, and internet culture
Job Type: Contract
Contract length: 12 months

Pay: Up to RM3,000.00 per month

Application Question(s):

Are you okay to work in rotational shifts? Expected salary?
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person