Job Description

Kuala Lumpur
Full Time

About Klook

We are Asia's leading platform for experiences and travel services, and we believe that we can help

bring the world closer together through experiences

.



Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.



Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.



We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:



Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you'll do?

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Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures ????????????????????????? Identifies and escalates difficult and complex issues to senior team members ???????????????????? Maintains a positive, empathetic and professional attitude towards customers and merchants ??????????????????? Liaises with internal departments and external merchants to fulfill booking amendments and refunds ???????????????????????? Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system ???????????????????????????????? Keeps updated with company procedures and processes ?????????????????

What you'll need?

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Open for applications for students on semester break or fresh graduate to apply ????????? Proficient in either Chinese Mandarin or English (both verbal and written), with strong communication skills to engage clearly and effectively with internal and external stakeholders. ??????????????????????????????????????? Good team player to work collaboratively in a team environment ????????????????????????? Keen attention to detail in completing tasks accurately and thoroughly ????????????????????? Previous experience in customer service is an added advantage ??????????
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.