Job Description

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.
Contract-to-Cash Manager takes the lead in driving our end-to-end C2C operations - from contracting and billing to collections, reconciliation, and compliance. We're looking for a skilled accounting professional with strong ERP and Excel expertise, proven leadership experience, and the flexibility to support our global business.
What You Will Be Doing:

• Manage the end-to-end process of Contract-to-Cash, ensuring timely and accurate Contracting, Billing, Collections, and Cash posting.
• Collaborate with cross-functional teams to resolve issues impacting Contract-to-Cash activities effectively and streamline processes.
• Ensure proper reconciliation of contract information and revenue data. Identify discrepancies, errors, or potential risks in contracts and escalate issues to relevant stakeholders for resolution.
• Ensure accurate customer account balances, efficient processing of remittances, and collaboration with Collections to resolve aged items.
• Partner with internal and external stakeholders to deliver business requirements, manage risks, and enhance customer experience.
• Implement and maintain compliance with financial and tax policies, procedures, and internal controls. Ensure contracts, billing terms and revenue recognition comply with company policies and accounting standards.
• Manage month-end closing activities and support audits as required.
• Coach, train and mentor team members to build a high-performing and customer-focused culture.
• Conduct performance reviews and personal development planning for direct reports.
• Provide regular Contract-to-Cash KPI metrics and insight to Finance and Business leadership team. Identify and implement improvement actions.
• Drive continuous improvement initiatives and SOP updates to enhance efficiency and reduce operational risks.
• Perform any other ad-hoc duties as assigned by superior.

Who We Are Looking For:

• Bachelor's degree in accounting.
• Minimum 8 years of working experience in Contract-to-Cash, with at least 3 years in a managerial role.
• Strong knowledge of accounting principles.
• Prior experience in SSC (Shared Service Centre) or multinational company.
• Proven success in leading high performing Contract-to-Cash team and process transformation project.
• Strong analytical, problem solving, and communication skills.
• Proficient in MS Office. Intermediate to advance MS Excel skills (VBA, VLookup, Pivot and basic formulas).
• Proficiency in accounting software and ERP systems. Experience in MS Dynamics CRM, NetSuite and automation tools (RPA and Power Automate) is highly desirable.
• Ability to work independently and collaboratively in a face-paced environment.
• Flexible to work when required during Malaysia public holidays in which replacement holidays will be provided.
• Flexible to work on staggered hours to support UK & US timing

What We Offer:

• A culture that supports true collaboration whilst embracing remote working.
• Flexible start time and end time.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they've learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.
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Skills Required