Job Description

JOB PURPOSE

The

Control Room Operator

operates and monitor security control room systems, including CCTV, alarms, and access control, ensuring a prompt and appropriate response to incidents. Maintain accurate records and support the overall security operations of the organisation.

KEY RESPONSIBILITIES:

Monitoring & Surveillance

Operate CCTV, alarm, and access control systems effectively.

Monitor live feeds for suspicious activities, safety hazards, or unauthorised access.

Ensure all cameras and security equipment are functioning properly and report faults immediately.

Incident Response & Reporting

Respond promptly to security alarms and incidents, notifying the Security Supervisor or Manager.

Provide real-time updates to on-ground security personnel.

Record all incidents, observations, and actions in the occurrence log.

Communication & Coordination

Maintain clear communication with security teams, emergency services, and management during incidents.

Relay instructions to security officers based on control room observations.

Compliance & Record Keeping

Follow all security protocols, policies, and procedures for monitoring and incident escalation.

Maintain confidentiality of security footage and sensitive information.

Keep accurate logs of system checks, shift activities, and incident responses.

Safety & Emergency Support

Assist in coordinating emergency responses, evacuations, and drills.

Monitor fire alarm systems and coordinate with safety officers when needed.

KEY COMPETENCIES & QUALIFICATIONS:

Minimum SPM or equivalent; Diploma in related field preferred.

Prior experience in a control room or security monitoring role is an advantage.

Basic computer skills and knowledge of surveillance systems.

Willingness to work shifts, weekends, and public holidays.

Strong attention to detail and alertness.

Good communication skills and ability to multitask.

Proficiency in operating CCTV, alarms, and access control systems.

Ability to remain calm and focused under pressure

Job Types: Full-time, Permanent

Pay: RM1,900.00 - RM2,500.00 per month

Location:

Kuala Lumpur (53100) (Preferred)
Work Location: In person

Expected Start Date: 09/02/2025