Job Description

JOB DESCRIPTION:

• Responsible for conversion performance of Vietnamese speaking market
• Responsible for end-to-end client\xe2\x80\x99s conversion experience to increase NTC conversion rate
• Responsible for proactively touching all leads as early as possible and for improving engagement rate
• Responsible for improving outbound call quality by having excellent product, industry and competitors\xe2\x80\x99 in-depth information
• Responsible for high quality conversion that organically extends to 2nd deposit and quality trading
• Handle Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.
• Solve customer\xe2\x80\x99s various challenges for the first time trade, including, not limit to, registration, verification, deposit and terminal usage.
• Work closely with all internal stakeholders to improve onboarding experience of the customer
• Understand entire customer lifetime journey and partner lifetime journey and Work closely with other teams in commercial to provide coherent customer experience across customer\xe2\x80\x99s lifetime journey
• Adhere compliance and risk guideline while making sure excellent customer experience

JOB REQUIREMENTS:

• Candidate must possess at least Bachelor\'s Degre in Business Studies/Administration/Management or equivalent.
• At least 3 Year(s) of working experience in the inside sales related field
• Excellent in customer relationship, Managing account
• Good communication skills - Must be influence in Reading, writing & speaking English and Vietnamese
• Must be willing to relocate to Malaysia

Job Types: Full-time, Permanent, Contract
Contract length: 12 months Salary: RM6,000.00 - RM7,000.00 per month Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• 13th month salary
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• Sales: 2 years (Preferred)

Language:

• Vietnamese (Preferred)