Job Description

Handling customer inquiries, resolving complaints, and providing product information through various channels (email, phone). Verifying the consistency of data across various sources and systems. Collaborating with web developers to ensure the website is functional, secure, and regularly updated. Identifying areas for improvement in operational processes to enhance quality and efficiency. Monitoring delivery status and addressing any issues that arise during transit. Ensuring the reliability and accuracy of the gathered information through meticulous cross-checking. Communicate and coordinate clearly with clients and design team to facilitate effective client servicing. Create and update records and databases with personnel, financial and other data. Coordinating office activities and operations to secure efficiency and compliance to company policies. Manage agendas/travel arrangements/appointments etc. for the upper management Providing general administrative support, such as scheduling meetings, managing correspondence, and maintaining office supplies. Perform related Administrative and Operational Tasks. Have experience in social media and website management.
Skills and Qualifications

Technical Skills

: Proficiency in MS Office, e-commerce platforms (e.g., Shopify, Magento), and content management systems (CMS).

Analytical Skills

: Strong analytical skills to interpret data and make informed decisions.

Attention to Detail

: High level of accuracy and attention to detail in all tasks.

Communication Skills

: Excellent verbal and written communication skills for interacting with customers and internal teams.

Problem-Solving Skills

: Ability to identify issues and develop effective solutions.

Organizational Skills

: Strong organizational and multitasking abilities to manage various responsibilities efficiently.

Customer-Centric Mindset

: Focused on delivering high-quality customer service and improving customer satisfaction.
Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Education:

Bachelor's (Required)
Experience:

Administrative: 4 years (Preferred) Operation management: 4 years (Preferred) office management: 2 years (Preferred)
Work Location: In person