Job Description

Job Req Number: 78876
Time Type:ESSENTIAL DUTIES AND RESPONSIBILITIES

• Registration of shipments - shipment information entry into the forwarding system, CW1 on time and accurately.
• Monitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival details.
• Update all systems- internal/ external with shipment data and other customer specific systems.
• Creation of Ocean Freight forwarding documents, e.g. prepare arrival notice, DO release for carrier/CFS and Cartage Advice etc.
• Ensure all security arrangements and procedures are met
• Verification of the completeness and accuracy of all forwarding documents
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with approval from carrier where necessary
• Work and Monitor Permit Declaration activity with permit declaration vendor
• Coordination of customer booking requests at origin and destination (call forward)
• Close coordination and booking with carrier(s) and haulier(s) on shipments arrival, release and delivery
• Follow irregularity handling procedures with the Destination/Origins.
• Escalation of all impediments to processing to direct reporting manager.
• Adherence to customer specific SOPs.

• Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
• Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV partner country houses on damaged or missing cargo
• Engage and initiate discussion with local and regional procurement on rates and space
• Backup for the other team members as when necessary
• Sorting and uploading of documents into eDoc timely
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• Ensure timely invoicing of shipment as per company KPI
• Release invoices to customers with supporting document according to requirement or SOP
• Ensure payment collection prior release of shipment(s) for customer(s) under cash term.
• Ensure shipment costs are updated correctly in CW1,
• Verify vendor/intercompany invoices and raise disputes for incorrect invoices
• Handle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner.
• Monitor and update respective sale personnel on the validity date of all customers\' quotations
• Participate in company projects and initiatives as required

QUALIFICATIONS

• With at least 1 year of working experience in a relevant experience in seafreight or freight forwarding industry will be preference \xc2\xb7
• Proficient in computer software such as MS Excel, Word, PowerPoint and Email

DSV - Global transport and logisticsDSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You\'ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature\'s terms.We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we\'ll support you and your need to achieve your potential and forward your career.Visit and follow us on , and .open/closeJob area: Adm. SupportCoordinator, Sea Freight Import, KULShah Alam

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