Job Description

At Warner Chappell Music (WCM), we shape the culture of songwriting and champion songs that resonate for generations by creating transformational opportunities for songwriters everywhere. Our people and culture are at the epicenter of our company, and we are looking for team members who share our service-oriented mindset and have a passion for looking after our songwriters. As the global music publishing arm of Warner Music Group (WMG), we\'re a collective band of music lovers, innovative connectors, and relentless supporters of our songwriters and catalog of iconic works. We lead with curiosity, collaborate across departments, borders, languages, and genres, and we\'re committed to delivering on the promises we make to each other and to our songwriters. A Little Bit About Our Team Together with our Royalty and Income Tracking teams, the Copyright Team is part of our Administration division at Warner Chappell. The team is the custodian of our copyrights, responsible for the administration of all locally signed agreements and associated copyrights as well as maintaining the integrity of our extensive back-catalogue and performs an important role in completing the final step of the end-to-end music value chain at Warner Chappell. Your Role We\'re looking for a forward-thinking, self-motivated administrator to join our Copyright team, based in Kuala Lumpur. Reporting to local management, the position provides the opportunity to gain well-rounded experience across all areas of copyright, the foundation of music publishing. You will get to work as part of a future-facing administration team, building relationships across our writer client community, international affiliates and local performing and mechanical collection societies, through work that will include researching and answering queries, investigating and resolving duplicate claims and disputes, registering works and agreements and providing support in the review and resolution of income suspense and error files. Here You\'ll Get To Create and maintain accurate deals and works within Warner Chappell\'s bespoke copyright and royalty system Tango, ensuring efficient and timely registration of our writers\' works Audit society registrations of the Warner Chappell catalogue globally, ensuring works are correctly registered, querying unnotified and merging works as required Manage society counter claims and catalogue disputes, including in-depth research to determine WCM\'s legal rights, working to release income held for copyrights in society suspense globally Troubleshoot copyright enquiries, providing assistance to our legal, finance and creative teams as needed Review and resolution of quarterly internal error and suspense files. Self-serving report generation, analysis summaries for management and working collaboratively to resolve and reduce file values Oversee weekly compilations of new releases and chart activity, regarding all WCM Deal Signing Territory\'s copyright interests Provide a high-level of customer service to our clients. Respond to client queries in a courteous and timely manner, investigating and resolving queries as required Update and maintain WCM\'s central filing records Handling WCM copyright claims back and return the claim file to source Act as a point of contact for incoming internal and external queries and liaise internally to resolve Initiate new processes and contribute ideas toward system enhancements Work interdepartmentally, collaborating with colleagues in different departments to streamline and improve overall administration processes, in particular Finance, Global Copyright, Income Tracking and Royalty Processing Attend internal and external meetings, as a representative of the Warner Chappell business Provide ad hoc support or project work at the direction of the Copyright Manager About You Previous experience working within a similar role or a role with transferable skills A music lover who values creation and is passionate about servicing our songwriters and rightsholders A strong communicator with a customer-orientated approach, comfortable liaising with individuals of all positions and backgrounds Exceptionally organised with meticulous attention to detail. You enjoy multi-tasking and know how to employ effective time-management, prioritisation and planning techniques to complete projects to deadlines You are self-motivated and results-focused with a proven ability to improve performance and process You are a flexible and constructive team player Comfortable setting own priorities. You plan your workload effectively, seeking guidance where appropriate, to achieve deliverables, solve problems and complete tasks to deadlines Intuitive investigative skills. Ability to think beyond the immediate problem, join dots and think laterally. Flexible and enthusiastic approach to work. Prepared to work within a changing environment, open-minded and motivated to recommend changes that may benefit the business. Good business level English Proficiency in both written and spoken Mandarin Chinese. Other Asian language such as Korean, Japanese, Vietnamese are a plus You have intermediate to advanced level Excel skills and have proven experience analysing and comparing data sets You are proficient in Microsoft Word, PowerPoint, Outlook, Slack, and Google Workspace We\'d Love It If You Also Had A degree level education Previous experience working within a music company Experience in reading and understanding music publishing contracts, with the ability to interpret commercial terms with ease and confidently translate them into copyright and royalty systems. An understanding of the end-to-end cycle of music publishing administration Knowledge of CWR and related registration file formats and their application #WCM

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