Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together. Go above and beyond at a company that sets the standard for customer-first service.

How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure. Build an outstanding career at one of the world\'s most trusted brands

Corporate Credit Specialist - ANZ/SG/HKG Take your career in the field of credit risk analysis to the next level. As a Credit Analyst with the Global Commercial Credit at American Express, your analytical skills and problem solving capabilities will go a long way in protecting our business. At the same time, you\'ll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you\'ll be part of a dynamic organization that\'s committed to leading the industry and shaping careers for anyone who wants to be successful. Join us now.

Key Responsibilities:

• Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
• Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions
• Excellent Customer Service

Minimum Qualifications

• At least 2 years call center experience, with a minimum of 1 year credit/risk related experience and a background in back office operations
• Experience in handling elite/premium clientele, servicing ANZ/HKG markets
• Hospitality and sales background is encouraged
• Strong analytical and problem solving skills
• Excellent fluency in English (both written and verbal)
• Ability to identify and act on issues that may impact customer experience
• Commitment to deliver the highest level of customer service
• A team oriented individual with growth mindset and positive affluence

Additional Details:

• Location: Menara Prestige, Jalan Pinang, Kuala Lumpur.
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
• At American Express\xe2\x80\x99 discretion this position may be work from home and adjusted back to \xe2\x80\x9cin office\xe2\x80\x9d at any time

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together. Go above and beyond at a company that sets the standard for customer-first service.

How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure. Build an outstanding career at one of the world\'s most trusted brands

Corporate Credit Specialist - ANZ/SG/HKG Take your career in the field of credit risk analysis to the next level. As a Credit Analyst with the Global Commercial Credit at American Express, your analytical skills and problem solving capabilities will go a long way in protecting our business. At the same time, you\'ll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you\'ll be part of a dynamic organization that\'s committed to leading the industry and shaping careers for anyone who wants to be successful. Join us now.

Key Responsibilities:

• Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
• Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions
• Excellent Customer Service

Minimum Qualifications

• At least 2 years call center experience, with a minimum of 1 year credit/risk related experience and a background in back office operations
• Experience in handling elite/premium clientele, servicing ANZ/HKG markets
• Hospitality and sales background is encouraged
• Strong analytical and problem solving skills
• Excellent fluency in English (both written and verbal)
• Ability to identify and act on issues that may impact customer experience
• Commitment to deliver the highest level of customer service
• A team oriented individual with growth mindset and positive affluence

Additional Details:

• Location: Menara Prestige, Jalan Pinang, Kuala Lumpur.
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
• At American Express\xe2\x80\x99 discretion this position may be work from home and adjusted back to \xe2\x80\x9cin office\xe2\x80\x9d at any time

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.