Job Description

Commerce ops



Creator & Community Manager, BHPC - TikTok Shop - Malaysia



Location

:



Kuala Lumpur



Employment Type

:



Regular



Job Code

:



A165429



Responsibilities



About the team

Creator Team will drive the growth of TikTok Shop by working closely with the creators. In this role, you are required to acquire and manage top creators/celebrities within Malaysia.



Responsibilities

Growing and nurturing Tiktok Shop BHPC (Beauty, Healthy and Personal Care) creators via both one-to-one and community-wide management and communication Developing and maintaining a close business partnership with managed creators pool and ensuring continuous active platform-creator engagement Develop quarterly and monthly operation plans for BHPC (Beauty, Healthy and Personal Care) creators to increase their content production diligence and increase creators' earning potential on TikTok Shop via but not limited to brand/seller matchmakings and platform industry hot sellers Educate, incubate and organise activities for BHPC (Beauty, Healthy and Personal Care) creators to improve content quality and understanding of TikTok Shop policies both online and offline Coordinate with internal and external stakeholders to plan and execute creator-centric campaigns to drive creator growth focusing on BHPC (Beauty, Healthy and Personal Care) industry per say Coordinate with brands and sellers to build partnerships and collaborations with creators to achieve healthy BHPC (Beauty, Healthy and Personal Care) industry affiliate GMV growth Manage and control creator budget planning to ensure healthy return on investment for platform Become familiar with the platform in general, internal creator management tools and e-commerce related functions for creators Ensure smooth delivery and communications between all creators-related stakeholders both internally and externally Support all creator-related operational tasks when required, including but not limited to online, offline and offsite activations

Qualifications



Minimum Qualifications

Minimum Bachelor's Degree or above 3 to 5 years of working experience in BHPC (Beauty, Healthy and Personal Care) industry and its relevant subcategories, with a strong understanding of brands, products, demographic and demand to supply and market networking; social media savvy Intermediate to advanced Microsoft Excel skills or similar Good interpersonal skills, strong logical thinking, and strong analytical and data interpretation skills Experienced with managing key accounts/affiliates/KOLs within the BHPC (Beauty, Healthy and Personal Care) industry Clear communication skills with proficiency in English and Malay is a must as you will be working with Malay speaking creators

Preferred Qualifications

Experience in dealing with KOLs together with key BHPC (Beauty, Healthy and Personal Care) Direct experience with the eCommerce industry, specifically Operations (Seller/Affiliate)

Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.