Job Description

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
024568 Credit & Collection Specialist (SEA) (Open)

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Key Responsibilities

• Evaluates new customer\xe2\x80\x99s credit worthiness, establishing credit limits and guidelines within assigned levels of approval.
• Re-evaluates existing customers credit worthiness to ensure credit lines are consistent with customers product requirements and financial capabilities
• Provide Analytical reporting to Greif Organization, such as Short Pay Root Cause Analysis, DSO Trend Analysis by Customer, Customer Financial Group A/R Trend Analysis etc.
• Provides resolution to customer\xe2\x80\x99s daily orders through Credit holds and blocked orders process, assist with continuous improvement across Invoice to Cash process cycle implementing best practice improvements.
• Assist with SOX Plant audits for some part of order to cash process.
• Identifies and analyze the root cause of customer short payments.
• Maintains a cooperative problem solving relationship with customer\xe2\x80\x99s finance.
• Provide required documentation to customer\xe2\x80\x99s finance for collection (e.g. provide invoice or CN copies to customer). If customer inform that the quantity/pricing is mismatch between invoice, delivery note and/or PO, AR collection staff will need to escalate this issue to Customer Support (CS). If there is product quality issue, then AR collection staff will need to escalate this issue to Key Account Manager (KAM).
• Provides AR aging report to Sales Team twice per month for their updates.
• Reconciliation on Unallocated Receipts. Normally the unallocated receipt was due to advance payment from customer. To check with Sales Team on when the invoices will be generated.
• Prepare and review the unallocated receipt report in month end, input the remark/reason for the unallocated receipts and send to superior for review and approval.
• Drive OWC (Operating Working Capital) improvement on AR.
• Any Ad-hoc tasks as assigned by the Company.

Education and Experience

• Minimum 3-4 years of relevant experience in credit control, collection and AR function. Ability to handle high volume of transactions and work in a fast-paced environment. preferably in manufacturing environment.
• Experience in driving process improvement.

Knowledge and Skills

• Language (English, Malay, Chinese) to manage diverse customers.
• Good interpersonal, communication and negotiation skills. (verbal and written)
• Analytical / Good interpersonal skills / Meticulous.
• Strong customer service skills.
• Experience with ERP system is a plus.

Proficient in Microsoft Excel.

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EEO Statement:

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We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif\xe2\x80\x99s Equal Opportunity Policy.

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