Job Description

DCAP Commercial Hiring! Full Time Credit Collections and Recovery Officer ( Junior / Senior ) in Kuala Lumpur - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-7e51898e>
Credit Collections and Recovery Officer ( Junior / Senior )
Report
Follow
Undisclosed
KL City,
Fresh Graduates
Fewer than 40 applicants. You still have a chance!
Posted a day ago o Closing 26 Nov 2025
Fewer than 40 applicants. You still have a chance!
Save
Apply
Requirements
Company Overview
At DCAP, we're dynamic, fast-growing tech startup backed by top-tier VC firms, providing AI-powered Consumer Financing Platform to hire purchase businesses and other lending businesses. We don't just offer jobs - we build careers. Step into a vibrant environment where your skills and ambitions will be recognized, nurtured, and rewarded.
Key Features

• Digitalized customer journey for partners.
• Specialized support for vehicle purchase financing.
• Commitment to serving underbanked and underserved populations.

Our Culture
At DCAP, we embrace a "fail-fast" culture that encourages rapid testing of business scenarios. We value:

• Bold ideas and innovation.
• Continuous learning and adaptation.
• Viewing failure as a crucial part of growth and improvement.

Join us if you :

• Agile and enjoy working in face-paced environment.
• More than 1 year of experience in debt collection or related field.
• Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
• Strong organizational and time management skills, with the ability to manage large accounts and priorities.
• Knowledge of debt collection regulations and best practices.
• Proficient in basic computer skills, including MS Office and collection software.

Responsibilities
What you'll do :

• Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
• Identify and resolve dispute related to customer accounts or payments.
• Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
• Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
• Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
• Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

Benefits
Why Join Us?

• VCs-Backed Startup: With the support of big and well-known investors, we're positioned for long term success.
• Work alongside experienced leaders and innovators: Who are passionate about cutting-edge technology.
• Career Development: Be the pioneer key player in a collaborative environment.
• Make a Real Impact: Your contribution will directly shape the future of our products and the financing industry.
• Workplace: Accessible by public transport.

If you're an ambitious, results-driven professional who thrives in a dynamic environment, this is your chance to shine. Don't worry if you don't check every box - if you meet most of the criteria and are eager to learn, we'd still love to hear from you.
Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Overtime Pay
• 5 Working Days
• Training Provided

Skills
Negotiation Skills Communication Skills Analytical Skills
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.