Job Description

Flight Centre Travel Group (ASX:FLT) has grown to be the world\'s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world\'s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen.Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller\'s peace of mind. Leveraging FCM\'s negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.About the OpportunityThis role will support our Asia markets where FCM has presence in. At FCM, the Credit Controller mainly ensure that our clients are timely billed and build a robust cash collection process in order to avoid any outstanding debts. The credit controller is the gatekeeper of the group Credit Policy and she/he must implement processes, controls and tactics which allow FCM to collect cash on time.The general duties include but not limited to contacting clients to notify them of missed payment or overdue invoice(s) to negotiate prompt payment, creating & maintaining a client master data to track clients\' behaviors, performing credit checks to ensure clients\' solvency before granting credits and providing administrative support as required by management.Key Responsibilities: * Monitoring Accounts Receivables balances through creation of dashboards and KPIs (e.g. DSO - Days Sales Outstanding) and make sure collection processes are efficient and effective

• Contact clients to chase cash in accordance with agreed payment terms and company\'s credit policy
• Conduct monthly clients\' committees: produce AR analysis, escalate to management any risk of bad debts creation, report outstanding issues
• Ensure accuracy and timeliness of statements of account and invoices delivery to clients
• Handle client helpdesk on billing matters: invoice dispute, billing enquiries, resolve issue in relation to invoice, refund, and payment by liaising externally with client and internally across different departments, escalating to management where necessary, work with legal attorneys to discuss suitable conditions and terms for debt payment as required, etc.
• Perform credit checks: evaluate new client requests to ensure a proper documentation is collected as per company policy and use internal and external resources such as financial reports to assess eligibility of new credit applications
• Set up client terms in our mid-office system
• Maintain a customer master data allowing FCM to deploy smooth automation and to identify easy clients\' profiles (forms of payment, payment behaviours, industries, etc.)
• Drive continuous improvement initiatives for all processed owned
• Deliver on other ad-hoc finance and admin duties when needed (e.g. banking arrangement set ups, merchant facilities, liaison with company secretary for changes to signatories etc. )

Requirements:

• Bachelor\'s diploma or degree in a finance or business-related field of study.
• Minimum 3 years\' experience in accounts receivable or debt collection / credit control role.
• Ability to work independently with minimal supervision to accomplish team goals and objectives
• Strong analytical skills and attention to detail
• Well versed in communicating with debtors, comfortable to face internal and external stakeholders.
• Independent decision maker, ability to maintain a firm and courteous manner under challenging circumstance.
• Proficiency in using Microsoft Office.
• Fluent in English and Mandarin (Malay is a plus)

Work Perks! - What\'s in it for you:FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\'s also why we offer some great employee benefits and perks outside of the norm.You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.Generous remuneration structure and a highly competitive salaryFun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourselfWork life Balance: We believe in \xe2\x80\x9cNo Leave = No Life\xe2\x80\x9d So have your own travel adventures with paid annual leaveTravel perks: You\'ll have access to plenty of industry discounts to ensure you continue to broaden your horizonsA career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globallyEnjoy the freedom and flexibility with our Flexible Working ArrangementReward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\'t miss in our people or service.Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for!#LI-WH1#FCMAS#LI-OnsiteApplications close:

Flight Centre