Job Description

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world\xe2\x80\x99s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.

Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.

In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific

Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.

We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.

Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

We are looking for a motivated, dynamic Credit Control Executive to join our team based out of our offices in various locations. Your responsibilities will be to look to reduce the long overdue debts and unallocated credit balances (>1year) under the portfolios assigned. To help to achieve this, we will provide you with a competitive base salary, highly rewarding collection incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the Credit Control Manager and the Credit Control Team.

In this role you will be responsible for:

• The primary objective for a Credit Controller is to collect the maximum value of outstanding debts at the earliest possible date. This involves effective communication with the debtor, usually by telephone and \xe2\x80\x9cenforcing\xe2\x80\x9d routine adherence to agreed credit terms.
• Liaise closely with Service, Operation and Customer Care team to solve problems relating to payment issues through Credit Control Feedback form.
• Spending maximum time on the telephone with customers who have not paid their account by the due date, maintain record of contacts (including date, action, commitments) in the system call card and follow through to ensure correction of any problems and prompt collection of outstanding debts.
• Updating the in the system after each telephone conversation.
• Monitor prompt issuance of reminder letters and statement according to company credit control policy.
• Preparing and processing all debtors\xe2\x80\x99 journals and AR adjustments.
• Processing of cash/cheques deposits for daily banking. Ensure all current cheques are bank into the assigned bank account and monitor post dated cheque due date.
• Propose credit notes and propose stop service due to customers to branch managers for outstanding customer in regard to debtors\xe2\x80\x99 issues, monitor prompt
• Monitor and reinforce procedures such as request for extending credit terms of 30 days.
• Prepare documents for bad debts write-offs.
• Prepare reports/returns on debtors and collections.
• Update collection activities and status of outstanding with Credit Control Manager / Team Leader on a monthly basis.
• Achieve the KPI benchmark set by the management.
• Monitor prompt issuance of invoices & credit notes to customers through invoices & credit notes analysis submitted by branches.
• Immediate contact of customers after issuance of every invoice
• Ensure the accuracy of customer\xe2\x80\x99s details in the database use for billing and collection purposes.
• Other duties given to you by your superior from time to time, if required.

Requirements

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Credit Control
• Able to work independently to meet assigned collection target
• Results oriented, dynamic, creative and self driven
• Team player, customer focused, proactive, has sense of urgency and ownership
• Possess strong interpersonal and communication skills (written & oral, bilingual would be an advantage)
• Computer skill is essential
• Applicant must be a Malaysian citizen or hold relevant residence status

Highly Desirable:

• Excellent credit collection, solving customer disputes and negotiation skills
• Ability to reach & exceed collection targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Benefits

• Attractive base salary, contractual bonus and collection incentives
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident.
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual\'s differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial (M) Sdn Bhd

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

Rentokil Initial