Job Description

Company Description

• Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Role Summary:A credit controller is responsible to collect cash and minimize aged debt, so as to meet the cash collection target. The individual should be willing to make cash collection phone calls as it helps to build client/ sales relationships apart from debt recovery.The candidate must be energetic, self-motivated and results-driven with strong attention to details and deadlines. The individual must have creative mindset and willing to involve in process improvement projects and activities.What you\'ll be doing:

• Perform daily collection follow-ups (calls and/or emails).
• Liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute.
• Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
• Ensure all outstanding balance or potential bad debts are being actively pursued in a professional manner.
• To be acquainted with and to ensure compliance on company collection policy and procedures.
• To proactively highlight and/or escalate aged open items to reduce DBO.
• Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead.
• To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
• Regular review on

60 days debts with Team Lead to ensure action plan to resolve is in placed and being followed up. * Prepare weekly and month end reporting timely and accurately.

• Perform ad hoc refund requests.
• Support all SSC expansion/ migration projects and global initiatives (UAT/CR implementation/Empower project).
• Take initiative to drive collections performance measures/key performance indicators (KPIs).

More about you:

• Candidate must have at least a bachelor\'s degree, Professional degree, Finance/Accountancy/Banking or equivalent
• Minimum of 1 - 3 years\' experience working in MNC within Credit management/Collection team in medium or large organizations
• Experience in Oracle application is an added advantage
• Computer literate - Oracle, Microsoft Excel, Word
• Strong communication and interpersonal skills
• Attention to details, methodical, organized, and able to assess and promptly resolve problems.
• Able to set priorities and manage own time to meet deadlines and objectives within SSC team.

QualificationsQualifications

• telemarketeer that specialises on debt collections
• At least Degree in Accounting/Financing

Additional InformationOur uniqueness is that we truly celebrate yours. Experian\'s culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian\'s strong people first approach is award winning; Great Place To Work\xe2\x84\xa2 in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian\'s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Experian Careers - Creating a better tomorrow together

Experian