Job Description

Company Description

Experian is the world\xe2\x80\x99s leading global information services company. During life\xe2\x80\x99s big moments \xe2\x80\x93 from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers \xe2\x80\x93 we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,600 people operating across 43 countries and every day we\xe2\x80\x99re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.



Role Summary:

A credit controller is responsible to collect cash and minimize aged debt (which means making sure clients pay on time or as near to it as possible). To be successful in the role, the candidate must be comfortable and willing to make cash collection phone calls as it helps to build client/ sales relationships apart from debt recovery.

There are specific cash collection targets assigned to each credit controller each month. To consistently hit these targets, the candidate must be energetic, self-motivated and results-driven with strong attention to details and deadlines. The individual will be part of collections team, who all reports into a Team Lead.

What you\xe2\x80\x99ll be doing:

• Perform daily collection follow-ups (calls and/or emails).
• Liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute.
• Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
• Ensure all outstanding balance or potential bad debts are being actively pursued in a professional manner.
• To be acquainted with and to ensure compliance on company collection policy and procedures.
• To proactively highlight and/or escalate aged open items to reduce DBO.
• Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead.
• To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
• Regular review on >60 days debts with Team Lead to ensure action plan to resolve is in placed and being followed up.
• Prepare weekly and month end reporting timely and accurately.
• Perform ad hoc refund requests.
• Support all SSC expansion/ migration projects and global initiatives (UAT/CR implementation/Empower project).
• Take initiative to drive collections performance measures/key performance indicators (KPIs).

Qualifications

More about you:

• Candidate must have at least a bachelor\xe2\x80\x99s degree, Professional degree, Finance/Accountancy/Banking or equivalent
• Minimum of 2 \xe2\x80\x93 4 years\xe2\x80\x99 experience working in MNC within Credit/Collection team or 2-4 years\' experience working in MNC customer service portfolio
• Ability to read and write fluently in mandarin to support CN & HK market (main) but not limited to support MY and SG
• Experience in Oracle application is an added advantage
• Computer literate \xe2\x80\x93 Oracle, Microsoft Excel, Word
• Strong communication and interpersonal skills (English and Mandarin)
• Attention to details, methodical, organized, and able to assess and promptly resolve problems.
• Able to set priorities and manage own time to meet deadlines and objectives within SSC team.
• Fresh graduates are encouraged to apply

Why this role is critical?

Every dollar of a company\xe2\x80\x99s revenue becomes a receivable that must be managed and collected, as cash is the lifeblood of any company. The collector then plays a vital role to ensure that every invoice billed to clients get converted into collected cash.

Additional Information

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