Job Description

We\'re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what\'s important to them.What does Access offer you?We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We\'ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you\'ll also be able to choose from a range of benefits to suit you. We\'re an organisation that likes to give back, so you\'ll also have three charity days allocated to support a cause that matters to you.About you:We are looking for an experienced Credit Controller to manage our company\'s credit and collections processes. This role is essential for ensuring timely payments, maintaining healthy cash flow, and minimizing bad debts. You will work closely with clients and internal teams to resolve account and payment-related issues, enhancing customer satisfaction and contributing to the financial health of our organization.Day-to-day, you will:Client Communication: Liaise with clients via phone and email to ensure prompt payment.
Inquiry Resolution: Manage customer inquiries related to finance/accounts through Salesforce.
Collections Management: Contact overdue clients, handle credit notes, and manage dunning activities, including debtor claims.
Reporting: Prepare reports on debtor functions and cash management, including cash forecasting.
Cash Receipts: Process and review daily cash receipts, ensuring unallocated cash is reconciled.
Internal Collaboration: Work with sales, finance, and legal teams to resolve account/payment issues.
Debtor Reports: Generate and analyze debtors\' reports to facilitate cash collection meetings with internal stakeholders.
Target Achievement: Focus on achieving monthly, quarterly, and annual collections targets.
Process Improvement: Develop and maintain credit control processes and SOP documentation.
Action Plans: Establish plans to resolve open items in debtor accounts.
Support Initiatives: Support regional or global Order to Cash projects.
Collection Activities: Maintain comprehensive notes on collection actions and ensure consistent end-to-end collection activities.Your skills and experiences might also include:Fluent in written and spoken English.
Strong communication skills and attention to detail.
Experience in collections/accounts receivable or customer service (advantageous).
Customer service orientation and attention to detail.What are we all about?The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you\'re excited about this role, (even if your previous experience doesn\'t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let\'s make a difference together.Love Work. Love Life. Be You.

The Access Group