Job Description

Monroe Consulting Group is partnering up with an esteemed multinational FMCG company, in search for a talented Credit Controller. You will be reporting directly to the Finance Manager, and you will be responsible for managing credit control activities, ensuring timely collection of payments, evaluating credit risk, and maintaining strong customer relationships. This role involves collaboration with various departments, including sales, customer service, and legal, to optimize credit management processes. This will be an exciting challenge for you to explore and develop which will open the opportunity to accelerate your own career.Key responsibilities will include but are not limited to:1. Collection & Credit Control

• Contact customers to collect overdue payments and resolve billing issues in coordination with internal teams.
• Record and address customer issues by collaborating with customer service and sales teams.
• Provide weekly and monthly KPIs to management, tracking the effectiveness of collection efforts and reduction of overdue balances.
• Lead the preparation of weekly aging reports, communicating overdue accounts to the sales team.
• Offer insights on credit collection during month-end closing.
• Collaborate with the legal team to issue demand letters or manage CTOS e-TR filings with the outsourced team.
• Coordinate with outsourced and sales teams on sending aging reminders, blocking customer accounts, and recovering bad debts.

2. Credit Evaluation

• Lead the setup and enforcement of credit policies in line with internal standards and industry best practices.
• Make informed credit decisions aligned with company policies.
• Continuously monitor credit limits and review customer accounts for compliance with credit policies.
• Evaluate the creditworthiness of potential and existing customers using financial data and credit reports.
• Assess credit risk and recommend adjustments to credit limits in accordance with company policies.
• Maintain accurate records of customer interactions and credit control activities.
• Review sales orders with credit blocks to ensure policy adherence.

3. New Customer Accounts

• Assess the creditworthiness of new customers using CTOS portal, financial statements, and other relevant data.
• Lead the processing of new customer account openings, ensuring accurate information and proper documentation.
• Ensure new customer accounts are correctly set up in the ERP system with appropriate pricing.
• Follow up with sales teams to address any incomplete documentation.

4. Contract Management

• Regularly review and update credit control documents, including customer application forms, sales product agreements, CTOS consent forms, and reminder letters.

5. Reporting

• Lead the preparation of weekly sales target achievement reports with the outsourced team.
• Prepare monthly sales reports for management review and gather feedback from the sales team on performance.

6. Additional Responsibilities

• Manage the clearance of AR aging and contribute to maintaining an updated customer database in the ERP system.
• Coordinate activities related to Unclaimed Money, B2B portals, and safekeeping of receivable documents.
• Recommend and manage trade credit insurance as needed.
• Oversee CTOS account management, including invoice verification and payment processing.
• Manage trade promotions in collaboration with outsourced teams, sales teams, and customers, providing analysis as required.
• Support and undertake ad hoc tasks or assignments as necessary.

Requirements:

• Bachelor\'s degree in finance, accounting, or a related field.
• At least 4 years of proven experience in credit control, credit analysis, and cash collection.
• Shared services experience is a must.
• Strong knowledge of credit management principles, policies, and procedures.
• Experience with Salesforce and D365 or any CRM is an advantage.
• MNC or FMCG experience is preferred.
• Fluency in Mandarin and English, with excellent communication and negotiation skills is a must.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, PowerBI).
• Highly organized, with the ability to multi-task, prioritize, and meet deadlines in a fast-paced environment.
• Immediate availability is a plus.

Monroe Consulting