Job Description

Company Description

About Experian

Experian is the world\'s leading global information services company. During life\'s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,600 people operating across 43 countries and every day we\'re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.



Role Summary:

A credit controller is responsible to collect cash and minimize aged debt (which means making sure clients pay on time or as near to it as possible). To be successful in the role, the candidate must be comfortable and willing to make cash collection phone calls as it helps to build client/ sales relationships apart from debt recovery.

There are specific cash collection targets assigned to each credit controller each month. To consistently hit these targets, the candidate must be energetic, self-motivated and results-driven with strong attention to details and deadlines. The individual will be part of collections team, who all reports into a Team Lead.

What you\'ll be doing:

• Perform daily collection follow-ups (calls and/or emails).
• Liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute.
• Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
• Ensure all outstanding balance or potential bad debts are being actively pursued in a professional manner.
• To be acquainted with and to ensure compliance on company collection policy and procedures.
• To proactively highlight and/or escalate aged open items to reduce DBO.
• Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead.
• To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
• Regular review on

60 days debts with Team Lead to ensure action plan to resolve is in placed and being followed up. * Prepare weekly and month end reporting timely and accurately.

• Perform ad hoc refund requests.
• Support all SSC expansion/ migration projects and global initiatives (UAT/CR implementation/Empower project).
• Take initiative to drive collections performance measures/key performance indicators (KPIs).

Why this role is critical?

Every dollar of a company\'s revenue becomes a receivable that must be managed and collected, as cash is the lifeblood of any company. The collector then plays a vital role to ensure that every invoice billed to clients get converted into collected cash.

Qualifications

More about you:

• Candidate must have at least a bachelor\'s degree, Professional degree, Finance/Accountancy/Banking or equivalent
• Minimum of 2 years\' experience working in MNC within Credit/Collection team
• Experience in Oracle application is an added advantage
• Computer literate - Oracle, Microsoft Excel, Word
• Strong communication and interpersonal skills (English and Mandarin)
• Attention to details, methodical, organized, and able to assess and promptly resolve problems.
• Able to set priorities and manage own time to meet deadlines and objectives within SSC team.

Why this role is critical?

Every dollar of a company\'s revenue becomes a receivable that must be managed and collected, as cash is the lifeblood of any company. The collector then plays a vital role to ensure that every invoice billed to clients get converted into collected cash.

Additional Information

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