Job Description

Kuala Lumpur, Malaysia
Company: Singtel Group
Join the Growing Team at Singtel Financial Shared Services in Malaysia*!
Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!
*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd
We are seeking for a highly motivated and detail-oriented individual as a Credit Management Executive (Debt Management) to join our team. This role is responsible for managing debt recovery processes, consumer bankruptcies, and the full spectrum of company insolvency procedures, including but not limited to liquidation, judicial management, receivership, Chapter 11, and other related processes. Additionally, the role oversees various insolvency-related end-to-end activities, ensuring the effective handling of all associated procedures.
Why Singtel Finance Shared Services

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

Make an Impact by:

• Oversee and manage activities related to insolvency processes.
• Liaise with various parties involved in delinquent cases, such as debt collection agencies, liquidators, and official assignees.
• Perform write-off activities and payment allocation
• Address internal and external queries in a professional manner to resolve issue promptly.
• Collaborate with the IT team and various stakeholders to resolve system defects and ensuring proper closure of issues.
• Review work processes and coordinate with IT, automation, and other business units on process improvement (ie: RPA).
• Perform ad hoc duties such as documenting work processes, tabulating statistic reporting, and other related tasks.
• Participate in cross-functional projects and initiatives to optimize operations.

Skills for Success:

• Diploma/ Degree in Business/ Accountancy or equivalent.
• Minimum of 2 years experience and above, preferably in Debt Recovery Management in Telco industry.
• Highly proficient in Microsoft Office including Excel (VLOOKUP, PivotTable, etc).
• Knowledge or prior experience in CRM systems needed.
• Knowledge on PDPA (Personal Data Protection Act).
• Experience in Basic IT automation (RPA) or Power Automate will be an added advantage.
• Strong analytical, organizational and time management skills.
• Strong communication skills with fluency in English.

Your Career Growth Starts Here. Apply Now!

Skills Required