Conduct outbound calls to notify customers of delinquent accounts and outstanding payments, approaching each interaction with understanding and professionalism.
Negotiation:
Work collaboratively with customers to create workable repayment arrangements, finding solutions that benefit both the customer and the company.
Issue Resolution:
Provide clear explanations and clarifications to customers regarding non-payment issues, ensuring they fully understand their situation and options.
Follow-up Communication:
Maintain consistent contact with customers, building rapport and trust throughout the recovery process.
Record Keeping:
Maintain accurate and up-to-date records of collections and account statuses, contributing to the overall efficiency of the recovery process.
Teamwork :
To perform any other duties as required by the Management
JOB REQUIREMENTS -
Candidate must possess at least a SPM / Diploma / Degree in any field.
At least 2 years of related working experience and have proven good collection record.
Basic salary PLUS commission
Good communication skills in Bahasa Malaysia and English
Analytical with good problem-solving skills and result oriented.
Passionate, goal-driven individuals
Candidate who can start work immediately are encourage to apply.
Job Types: Full-time, Permanent
Pay: RM2,200.00 - RM3,500.00 per month
Benefits:
Health insurance
Maternity leave
Meal provided
Opportunities for promotion
Professional development
Work Location: In person
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