Job Description

Responsibilities:

• Execution of the assigned audit engagements successfully from beginning to end.
• Follow up on audit recommendations to assure implementation of the corrective actions.
• Supports the team in Business Continuity Plan (BCP)/ Disaster Recovery Plan (DRP) test and direct involvement with the coordination of the testing activity.
• Assist in compilation, communication and assessment of potential business impact analysis (BIA) and risk identification (RIA) for business units.
• Maintains an overview of the problem queue, updating status and keeping the affected stakeholder informed of progress.
• Conduct root cause analysis across identified problem areas or escalated incidents going to related business units.
• Coordinate Regional Sales with Marketing, ASSET and Navitaire.
• Coordinate Incident Triage with InfoSec Team in managing security related Incidents.
• Ability to review, understand and compose Standard-Operating-Procedures (SOP) and Policies that govern Incident, Problem, Change & Disaster Recovery for Group wide operations.
• Work together with different cross-functional teams across different geographies to respond effectively to any sudden changes to market conditions (e.g. area-wide lockdowns or travel restrictions) which may impact operational status.
• Will be the point of contact for all Major Incidents and Escalation per say.
• Ensure timely communications to stakeholders and up to date records for the post incident review.
• Document and communicate findings to an array of audiences which includes both technical and executive teams.
• Represent Critsit in Internal and External Audit Interview whenever required by the Business.
• Leading the Change Management activities within a structured process framework.
• Authorise minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
• Conduct post-implementation reviews to assess the decisions and performance related to the change request.
• Supporting the Change Manager in decisions for Major changes.
• Candidate may be asked to be involved in additional supporting role for strategic work and ICT related projects

Candidate requirements:

• Minimum requirement is ITIL v3 Foundation or has attended ITIL training.
• Experience minimum 2 years experience in the IT Environment regardless of Industry.
• Knowledge of Cloud (GCP, AWS, Azure,) added advantage.
• Good communication (verbal and written) and presentation skills.
• Ability to prioritise work effectively to manage stakeholder expectations
• Able to work under tight deadlines whenever it is given.
• Must be co-operative towards off shift Incidents (where and when needed.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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