Job Description

We are seeking an experienced CRM Manager to lead and optimise customer relationship strategies within the retail industry. This role focuses on driving customer engagement and loyalty through innovative marketing initiatives.
As a CRM Manager, you will be developing and implementing CRM strategies to enhance customer engagement and retention.

• Analyse customer data to identify trends and opportunities for targeted marketing campaigns.
• Collaborate with the marketing team to create personalised communication strategies.
• Monitor and report on the effectiveness of CRM initiatives and suggest improvements.
• Ensure the CRM system is fully optimised and aligned with business goals.
• Manage relationships with external agencies and vendors to ensure successful campaign delivery.
• Train and support team members in CRM best practices and tools.
• Stay updated on industry trends and emerging technologies to improve CRM capabilities.

Drive regional CRM strategy for a global luxury brand with strong APAC presence.Lead data-driven customer engagement across multiple markets.
A successful CRM Manager should have:

• Deep understanding of omnichannel CRM strategies to deliver seamless customer experiences across multiple touchpoints.
• Proven APAC market experience with cultural awareness and adaptability to regional nuances.
• Strong analytical and data-driven mindset for optimising campaigns and customer journeys.
• Excellent stakeholder management skills to influence and collaborate effectively across departments.
• Ability to work independently while balancing strategic planning and hands-on execution.
• Cross-cultural communication skills to engage diverse teams and clients globally.

Our client is a leading global organisation in the premium retail sector, renowned for its high-quality products and commitment to delivering exceptional customer experiences. With a strong presence across APAC, they focus on innovation, penalisation, and data-driven strategies to strengthen customer engagement and loyalty.

• Opportunity to work with a leading name in the retail industry.
• Permanent role with growth and development opportunities.
• Supportive and professional working environment.

If you are ready to take the next step in your career as a CRM Manager, apply now to join this exciting opportunity.

Skills Required