Job Description

We are a startup company specializing in software development, dedicated to providing clients with comprehensive solutions in system development, marketing services, and operations management.
We have established a strong presence across diverse industries, including finance, manufacturing, advertising, retail, gaming, and cryptocurrency.
With a global client network, we strive to be the most trusted partner for our clients.
By leveraging our all-round capabilities in development, operations, and marketing, along with professional expertise and extensive experience, we help clients achieve efficient systems, stable operations, and precise marketing.
The Role

• Assist in task assignment and progress tracking to ensure timely completion of team responsibilities.
• Monitor team performance (KPIs), regularly analyze customer satisfaction and feedback, and adjust strategies accordingly.
• Oversee remote team communication, policy implementation, workflow management, and overall service quality.
• Candidates with experience managing remote customer support teams are preferred.
• Proficient in English communication.
• Experience in customer support for gaming, especially casino-related services, is a plus.

Ideal Profile

• Able to respond to customer inquiries in a timely manner
• Possess good communication skills
• Proficient in Chinese or English
• Work from home

What's on Offer?

• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits
• Work alongside & learn from best in class talent

Skills Required