Cs Operation Manager (mandarin/cantonese)
Iskandar Puteri, Johor, Malaysia
Job Description
Mohon
Penerangan Kerja
Kelayakan
- Diploma/Degree and above.
- Proficient in English (B2 CEFR or higher) and fluent in Mandarin or Cantonese.
- At least 5 years of team management experience in a BPO/contact centre, preferably e-commerce related.
- Strong analytical, communication, and leadership skills.
- Willing to work on-site at Medini 9, Iskandar Puteri, Johor.
- Oversee BPO operations and ensure performance targets are met.
- Collaborate with training, hiring, WFM, and product teams to drive process excellence.
- Analyze business and customer performance to develop improvement plans.
- Manage client communication and provide regular performance reports.
- Foster a positive, customer-focused work culture.
- 5 Working Days
- Annual Leave and Sick Leave
- EPF / SOCSO
- Allowance Provided
- EPF / SOCSO / PCB
- Annual Leave
- Medical and Hospitalisation Leave
- Allowance Provided
- 5 Working Days
Customer Service Management Team Leadership Process Optimization Communication (Mandarin/Cantonese) Problem Solving Strategic Planning
Peringatan Penting
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Job Detail
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Job IdJD1239887
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:RM 12,000 per month
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Employment StatusPermanent
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Job LocationIskandar Puteri, Johor, Malaysia
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EducationNot mentioned