Cs Quality Analyst (mandarin/cantonese)
Iskandar Puteri, Johor, Malaysia
Job Description
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CS Quality Analyst (Mandarin/Cantonese)
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Posted 21 hours ago o Closing 8 Jan 2026
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Working Location
- medini9 Iskandar Puteri Johor Malaysia 79250
Requirements
- Diploma/Degree or above.
- Fluent in English (B2+) and Mandarin or Cantonese.
- Minimum 1 year QA experience in a BPO/contact centre; e-commerce/marketplace exposure preferred.
- Strong analytical, logical thinking, and communication skills.
- Organized, flexible, fast learner, and able to work under pressure.
- Must work on-site in Johor.
- Ensure associates' transactions comply with client guidelines.
- Conduct root cause and trend analysis to identify improvement opportunities.
- Perform QA evaluations and provide reports to Team Leads.
- Act as SME and escalation point for process questions and issues.
- Monitor agent performance, identify training needs, and coach team on defects.
- Participate in continuous improvement and problem prevention projects.
- 5 working days
- Allowance Provided
- EPF and SOCSO
- Annual Leave and Sick Leave
Customer Service Quality Assurance Mandarin Cantonese Communication Skills Problem Solving Data analysis
0 Public Transport Lines near Find Nearest Station
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Job Detail
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Job IdJD1326452
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:RM 6,000 per month
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Employment StatusPermanent
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Job LocationIskandar Puteri, Johor, Malaysia
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EducationNot mentioned