Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time CS Team Lead (Mandarin/Cantonese) in Johor, Earn up to MYR 6,000 - Ricebowl
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CS Team Lead (Mandarin/Cantonese)
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MYR5,000 - MYR6,000 Per Month
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Posted a day ago o Closing 1 Dec 2025
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Requirements

• Diploma/Degree or above.
• Proficient in English and fluent in Mandarin or Cantonese.
• At least 1 year of team management experience in a BPO/Contact Centre, preferably in e-commerce.
• Strong strategic thinking, analytical, and problem-solving skills with a passion for user experience.
• Good organizational, coordination, and team motivation abilities; able to work under pressure.
• Willing to work onsite at Medini 9, Iskandar Puteri, Johor.

Responsibilities

• Lead, mentor, and develop a high-performing team.
• Set goals, track performance, and drive continuous improvement.
• Manage market team operations while liaising with global and cross-functional teams.
• Deliver projects with data analysis, research, and strategic recommendations.
• Provide insights, influence team strategy, and advocate for user needs through effective communication.

Benefits

• Allowance Provided
• EPF / SOCSO
• Annual Leave / Sick Leave
• 5 Working Days

Additional Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Medical and Hospitalisation Leave
• Allowance Provided
• 5 Working Days

Skills
Team Leadership Customer Service Communication Skills (Mandarin/Cantonese) Problem-Solving Team Management Strategic Planning
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Skills Required