Job Description

Role: Customer Service- Mandarin Speaker (Technical Support Executive)

Location: Ara Damansara, Kuala Lumpur

Shift : Rotational

Working days : 5 working days in a week

Salary: Basic RM 3,100 + RM 600 (Allowance with min 120 production hours) + night shift up to RM400 + KPI Allowance RM500

Annual Leave - 12 Days

Medical Leave - 14 Days

Additional leave details will be provided during the onboarding process

Responsibilities:

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments,

feedbacks and other raising issue related to the company's products.

-To exceed customers expectation in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Requirements:

-Candidate must possess at least a SPM.

-Required language(s): English (able to converse in Mandarin will be an added advantage).

Minimum 1 year of working experience in the service industry will be an added advantage

for this position.

-Fresh graduates who are interested to start their career in a call center are also encouraged

to apply - Full Training Provided

-Applicant must be willing to work on rotational shifts and off day

Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

Applicant must be willing to work in Ara Damansara, Selangor

Benefit:

-5 working days in a week

-EPF & SOCSO

-Sick leave

-Annual leave

-Quarterly staff recognition and appreciation

Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader

>Senior Team Leader > Assistant Manager > Manager > Senior Manager

IJP - Internal job program. Opportunity to transfer to the candidate's favourite departments

(Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Fast Response - 0146400258 Ms Alyana

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM1,900.00 - RM3,100.00 per month

Application Question(s):

Can start immediate ?
Language:

English (Preferred)
Work Location: In person