Job Description

Responsibility:

• Order Entry - 3 Business Units + Business Segments and / or Countries designated- Regional Scope (APAC)
• Efficiently process Order Entry creation (SAP Open Text or SAP VA01). - all order types & customers : Standard orders; Sample Orders; EDI; Export; Consignment\xe2\x80\xa6 full data completeness as a focus
• Keep Customer Service colleagues - China & Southeast Asia Hub informed proactively in case of problems which would prevent execution / Momentive ability to Serve.
• Act as a single point of contact for all internal inquiries related to order entry
• Analyze data from SAP; identify open issues and take action : customer master data / material master data .
• Receives, validates, enters, handles customers Purchase Orders - Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA

• Bachelor Degree/Diploma/ with 1 - 2 years of Customer Service Experience.
• SAP SD Module hands on working experience preferred.
• Flexibility to any shift
• Strong E-mail and internal call handling etiquettes
• Has good proficiency in Japanese (preferably N2 and above)
• Manufacturing industry exposure/experience
• Clerical and administrative skills, including data entry, advanced filing and document management
• Proficient with standard word processing, spreadsheet, and presentation software packages
• Understanding of order processes, systems configurations and documentation requirements
• Mastery in English
• Ability to effectively communicate issues and request resolution from more senior staff.
• Ability to handle multiple requests and demands on time, prioritize work load depending on needs of customer and business for on-time completion of each request
• Attentive to details;
• Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.

Adecco