Job Description

• Position: Customer Care Administrator.
• Salary: RM 3000-3500.
• Location: PJ Industrial Area, Section 51, off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, providing quality talent search services to corporate clients in staffing industry close to three decades in Malaysia. As part of providing value added recruitment services, we are currently seeking suitable Malaysian candidates to assume the role of Customer Care Administrator for our this long standing corporate client who is a loyalty and reward program management company in Petaling Jaya.
This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday.
About the job
As the Customer Care Administrator, you will be managing customer care for their various loyalty programs within the banking and financial institutions. This role is responsible for supporting the loyalty programs of the various banking institutions in Malaysia.
This position is fast paced. As the Loyalty program Administrator, you will be managing customers\' portfolio entitlements and rewards within their loyalty program.
Your role will be attending to customer interactions in timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. A significant part of your role will also include managing, ordering and purchasing and making delivery of rewards earned to customers.
The candidate
We are looking for female candidates to assume this customer-focus role. Ideally she should possess minimum Diploma qualification in any field of study coupled with strong communication skills, the ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be an added advantage to take up this role.
Ideally we are looking for candidates who have proven loyalty program experience preferably in banking environment.
To be considered for this role, candidates should have some work experience in jobs related to customer service, tele-marketing, call centre or similar nature role.
Candidates for this role must have the desire to work in a supportive team environment with ability to work under pressure with speed and accuracy.
She must be computer literate with ability to use MS Office and internet applications skills.

Chrisjac