Job Description

:

Handling inbound calls on customer inquiries, requests, and complaints about car park services. Assist customers in resolving issues related to parking access, payments, and ticketing. Do troubleshooting and assist customers with any issue at the car park via phone call. Collaborate and communicate with car park staff to ensure operations run smoothly. Work in a team to achieve the KPI elements and SLA. Collect and record customer feedback and complaints for follow-up. Utilize call center software and tools to assist customers efficiently. Maintain accurate records of customer interactions and transactions.

Job Specifications:

At least a high school diploma or equivalent is required. Customer service or call center experience is a plus. Minimum 6 months to 1-year experience in a customer service-related field. Language Required: Bahasa Malaysia, English. Able to work for 6 days a week on a rotational shift basis. Strong communication skills and a customer-focused attitude are important. Effective communication, active listening, problem-solving abilities, and teamwork. This role is expected who can start work immediately.

WORKING HOUR:

- 24/7 rotating shift
- 6 days per week

SALARY OFFER:

- Basic: RM2,500 - RM2,800
- Shift Allowances

BENEFIT:

-

Annual Leave
- Panel Clinic
- Insurance Coverage
- EPF, SOCSO & EIS

WORKING LOCATION:

L-G-05, Block L,
2, Jalan PJU 1a/41b, Pusat Dagangan NZX,
47301 Petaling Jaya, Selangor

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

Health insurance
Application Question(s):

Able to work for 6 days a week and public holiday in shift?
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person