Job Description

Customer Care Analyst II - (Global Business Services)Customer Care Analyst II - (Global Business Services)Your JobYou\xe2\x80\x99re not the person who will settle for just any role. Neither are we. Because we\xe2\x80\x99re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you\xe2\x80\x99ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.In your Customer Care Analyst II - (Global Business Services) role, you\xe2\x80\x99ll help us deliver better care for billions of people around the world. It starts with YOU.Role Overview & Primary Accountabilities:Data EntryManaging and processing customer orders that are received via EDI, fax, or email.Demonstrating expertise in data entry by keying in all customer orders accurately within 24 hours of receiving or within appropriate cut off periods.Coordinate with 3rd party logistic team in warehouse/Distribution Center to ensure timely fulfillment of orders processed.Customer ExperienceProvide phone support for order management related enquiries, product knowledge, technical questions, complaints and general customer queries.Provide email responses to internal and external customers around queries relating to order management, invoicing, dispatch, claims, and returns.Order ManagementActing as a liaison between Sales, Supply Chain and Accounts Receivable to address order management issues that are impacting delivery, service and sales.Investigating and processing credits in relation to short-supply, over-supply, damaged and returned goods.Administering daily reporting for backorders, block orders via EDI and incomplete sales documents.Continuous ImprovementSupport the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all its form.Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the implementation of those opportunities.Offering exceptional customer service experience through strong communication skills (written and verbal).Adhere and comply with standard work practices in line with Kimberly Clark\xe2\x80\x99s policy, procedure and work instructions.Provide customers with immediate and relevant feedback and information relating to service delivery, order etas, stock information, pricing and claims received via phone or email.Develop expertise in product knowledge for all Kimberly Clark products and answer general product enquiries.Acting as intermediary between Customer Service, Customer Care, Warehouse and Marketing for unusual enquiries and non-standard requests.Handle complaints in a professional and courteous manner and provide diligent follow-up with applicable customers as required.About UsHuggies\xc2\xae. Kleenex\xc2\xae. Cottonelle\xc2\xae. Scott\xc2\xae. Kotex\xc2\xae. Poise\xc2\xae. Depend\xc2\xae. Kimberly-Clark Professional\xc2\xae. You already know our legendary brands\xe2\x80\x94and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn\xe2\x80\x99t exist without talented professionals, like you.At Kimberly-Clark, you\xe2\x80\x99ll be part of the best team committed to driving innovation, growth, and impact. We\xe2\x80\x99re founded on 151 years of market leadership, and we\xe2\x80\x99re always looking for new and better ways to perform \xe2\x80\x93 so there\xe2\x80\x99s your open door of opportunity. It\xe2\x80\x99s all here for you at Kimberly-Clark.Led by Purpose. Driven by You.About YouYou\xe2\x80\x99re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.You\xe2\x80\x99re also a university graduate with a Degree in Accountancy or Finance or other related field and have at least 3-5 Years of continuous work experience. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we\xe2\x80\x99re constantly exploring new ideas on how, when, and where we can best achieve results.When you join our team, you\xe2\x80\x99ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.In one of our professional roles, you\xe2\x80\x99ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.Essential Requirements:Degree in Accounting or Finance or related field.Minimum 3-5 years of relevant working experience and preferably in the same capacity.Sales exposure or experience is desirable.An independent, resilient and proactive person with a high degree of maturity, analytical skills, integrity & initiative.A good team player with good communication & interpersonal skills.Excellent command of written and oral English with strong interpersonal, negotiation & influencing skills.Demonstrate high ability to meet deadlinesKnowledge of internal control procedures, policies and practices with strong Continuous Improvement (CI) mindset.Computer literate with good knowledge of Microsoft Office and computerized accounting software. Knowledge in SAP will be an added advantage.Experience in an FMCG an added advantage.Having worked in a Shared Service Centre (SSC) would be an added advantage.Total BenefitsHere are just a few of the benefits you\xe2\x80\x99ll enjoy working in this role for Kimberly-Clark:Competitive salary and incentives: We offer a competitive salary and a range of incentives, including bonus opportunities and flexible work options.Fantastic range of benefits: Our benefits package is second to none, with everything from health & life insurance, dental & vision care, employee assistance program, paid time off, well-being activities, and more.A culture of caring: We believe that a happy and healthy workforce is a productive workforce, so we offer a variety of programs and resources to support our employees\' well-being.To Be Considered
Click the "Apply" button and complete our online application process. A member of our Talent Acquisition team will review your application and be in touch if you seem like a great fit for this role.In the meantime, check out our to learn more about our company and the position. You\'ll want to be prepared with relevant questions when you move on to the interview stage.And finally, the fine print\xe2\x80\xa6
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.This role is available for local candidates already authorized to work in the role\xe2\x80\x99s country only. Kimberly-Clark will not provide relocation support for this role.Primary Location Kuala Lumpur OfficeAdditional LocationsWorker Type EmployeeWorker Sub-Type RegularTime Type Full time

Kimberly-Clark