Job Description

Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.
• Mixture of outbound and inbound calls

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service is required.
• Experience with technical troubleshooting is required.
• Exposure with technical/app support is an added advantage.
• Strong English communication is a MUST.
• Either Mandarin or Cantonese communication is important for communication with customers.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Benefits
- Daytime working hours only
- Near LRT
- Incentive
- Performance bonus
-Annual Flexi-benefits
- Medical & Insurance coverage

Skills Required