Job Description

#BuildYourDreamWithUs If you are ambitious and aspire to grow in your career, you are the right candidate for this role. SRG provides you opportunities to make your dreams a reality and to unleash your full potential. What you will do:

• Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance
• Escalated complaints or requests via Service Requests & Trouble Tickets
• Cross-selling of all products and services including all upgrades for product & packages
• Spin-gating attempt for customers who request to downgrade their packs
• Achieve productivity standards and goals while maintaining the highest level of customer service
• Undertake any other duties as-and-when assigned by the Management .
• You will be accountable for meeting individual (KPIs) and team goals

What do you need to apply for the role?

• Education : SPM/Diploma/Degree
• Experience in customer service roles is desirable.
• Past working experience in contact/call center are encouraged to apply
• Good command of spoken and written English & Bahasa Malaysia,
• Personality traits \xe2\x80\x93 Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused Customer service skills \xe2\x80\x93 Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
• Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 9 AM \xe2\x80\x93 9 PM)
• Required to have own transportation arrangement
• Able to start immediately

What you would enjoy as SRGian?

• Ability to earn high performance incentives
• Performance based environment which gives you an opportunity to outshine
• Constant support and extensive training to prepare you for your role and your career growth
• Be coached and mentored by the experts in the field
• Rigorous expansion which gives you great opportunity for career advancement
• Exposure & experience in a fast paced BPO Call Centre Industry
• Ability to sharpen and enhance your communication and negotiation skills
• Convenient & easy access to working location (KL Sentral) - accessible to all modes of public transport
• Fun and exciting work environment
• Engaging activities and recognition programs
• Medical claims, Employer\xe2\x80\x99s EPF contribution and social security coverage

Job Type: Contract
Contract length: 12 months Salary: RM2,200.00 - RM3,200.00 per month Benefits:

• Opportunities for promotion

Schedule:

• Rotational shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

Expected Start Date: 05/08/2023