Customer Care Coordinator
Job Description
Job Responsibility Reply customer messages within 15 minutes, reply messages and follow up based on different situation Able to organize and analyze customer intention and information in order to improve the response to customer To maintain and update customer s records using excel To handle client complaints and take appropriate action to resolve them. To attend to incoming calls, messages, emails, enquiries from social media & website. To key in data and report to person in charge every day Job Requirements Must be able to communicate in Mandarin and English in order to liaise with Mandarin speaking clients (Excellent communication especially in Mandarin) Preferred age (Millennials) Fast learner, systematic, committed, self-motivated and able to work independently with minimal supervision Required skills: Microsoft excel, FB messenger Familiarise with computer, smartphone applications and software Must be able to reply/close customer even on weekend ( pay with high commission) Job Benifits Fully work from home (preferred based at KL/ Selangor) Startup and fast growing company High commission and incentives Bonus up to 10k if achieve the target of the year EPF & Socso
foundit
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1014337
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuala Lumpur, Malaysia
-
EducationNot mentioned