Customer Care Executive
Kuala Lumpur, Malaysia
Job Description
- We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Fresh graduates are encouraged to apply.
- This role is giving supports to property negotiators including answering their enquiries across the globe. The ideal candidate will be passionate to provide highest level of service and resolving issues whether through correspondence / software phone or company platforms.
- To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps - Atlas).
- To educate the apps users on how to use new features or add on programs.
- To identify and provide feedback from customers to support team for continuous improvement.
- To summarize all FAQ and do documentation for further improvement.
- To update reported issues and work closely with IT department technical support team to assure quality client customer service.
- Annual Leave & Medical Leave 14 days
- Annual bonus (based on performance & upon confirmation)
- Medical Insurance - upon confirmation
- Subsidy of gym membership - We care about your health!
- Birthday Gift
- Performance Incentive (if you achieve outstanding performance)
- Annual company trip / events / dinner - Fun, energetic & young team, encourage work life balance!
- EPF & SOCSO
- Annual Leave
- EPF / SOCSO / PCB
Ricebowl
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Job Detail
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Job IdJD1069041
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned