Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer's lodged issues and ensuring that it is resolved and responded to promptly.
Identify errors/bugs and guide customers to troubleshooting and problem-solving.
Escalating unresolved customer complaints to the 2nd level or technical department.
Updating the resolution progress to the customer timely and accordingly.
Possessing excellent company packages and service knowledge to enhance customer support.
Retaining the terminating subscribers with the management-approved offer.
Manage and track all leads to ensure follow-up and conversion.
Maintain a high and consistent level of support quality across the team.
Conducting quality assurance surveys with customers and providing feedback to the superior.
Maintaining a pleasant working environment among the support team.
Job Type: Full-time
Pay: RM2,500.00 - RM5,000.00 per month
Work Location: In person
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