Job Description

Immediate Vacancies with Famous Telco Industry!

OT Claimable

Open to English speaker and Mandarin allowance given if able to speak in Mandarin!

Handle general enquiry & perform cross/up-sell

20 Headcount needed!

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

Working days and hours: 5 days working, 2 days off (Rotational shift)

Employment Status:

2 years contract

(with chances to renew based on performance)

Job Responsibilities:

Handling inbound call and outbound call regarding Postpaid issue. Assist customer in troubleshoot line issue Walk customer thru product of company and promotion

Job Requirements:

SPM/Diploma/Degree holder with 1 year working experience in a call center. Able to communicate well in English and Bahasa Melayu. Basic technical troubleshooting experience will be added advantages Basic knowledge of digital tools and platform (E.g. WhatsApp, App, ChatBOT platform and etc) Willing to perform up-sales/cross-selling during the call (not KPI) Customer oriented

If you interested in this position, just click "APPLY" button for application.

We regret that only shortlisted candidates will be notified.

Job Type: Contract
Contract length: 24 months

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

Additional leave Cell phone reimbursement Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service: 1 year (Required)
Language:

English (Required)
Work Location: In person