Customer Care Officer Ii
Job Description
Malaysia, MalaysiaCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a part of something BIG!Provide quality customer service to SingTel customers either by telephone or electronically.Make an Impact by:
- Provide outbound call (with script given) to potential customers to promote and sell products/ service.
- To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure.
- Work closely with team members and leaders at all times to achieve quality results & productivity.
- Proactively identify areas for service & procedural improvement and make recommendations to the team leader.
- Customer oriented with good interpersonal and communication skill.
- Proactive & have great sense of urgency.
- Computer literacy (MS Office).
- Able to identify customers\' needs through conversation.
- Great flexibility to undertake any other tasks assigned from time to time.
Ongoing training and development programs.
Internal mobility opportunities.Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!
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Job Detail
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Job IdJD1057265
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned