Customer Care Officer Ii

Malaysia, Malaysia

Job Description


Malaysia, MalaysiaCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a part of something BIG!Provide quality customer service to SingTel customers either by telephone or electronically.Make an Impact by:

  • Provide outbound call (with script given) to potential customers to promote and sell products/ service.
  • To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure.
  • Work closely with team members and leaders at all times to achieve quality results & productivity.
  • Proactively identify areas for service & procedural improvement and make recommendations to the team leader.
Skills for Success:
  • Customer oriented with good interpersonal and communication skill.
  • Proactive & have great sense of urgency.
  • Computer literacy (MS Office).
  • Able to identify customers\' needs through conversation.
  • Great flexibility to undertake any other tasks assigned from time to time.
Rewards that Go Beyond:Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities.Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!

Singtel

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Job Detail

  • Job Id
    JD1057265
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned