Customer Care Officer Ii
Malaysia, Malaysia
Job Description
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a part of something BIG!Provide quality customer service to SingTel customers either by telephone or electronically.Make an Impact by:
- Provide outbound call (with script given) to potential customers to promote and sell products/ service.
- To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure.
- Work closely with team members and leaders at all times to achieve quality results & productivity.
- Proactively identify areas for service & procedural improvement and make recommendations to the team leader.
- Customer oriented with good interpersonal and communication skill.
- Proactive & have great sense of urgency.
- Computer literacy (MS Office).
- Able to identify customers\xe2\x80\x99 needs through conversation.
- Great flexibility to undertake any other tasks assigned from time to time.
Ongoing training and development programs.
Internal mobility opportunities.Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1058760
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMalaysia, Malaysia
-
EducationNot mentioned