Job Description

Melaka, MalaysiaCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a part of something BIG!We\'re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.Make an Impact by:

• Process customer requests within service level and accuracy target.
• Act on remedial action report.
• Processing New & Recontract of Mobile, Fibre, TV & TV Content, Singtel Power, and Add-On Products, Lifestyle & Premium Items.
• Processing Port In/ Port Back for Mobile & Fibre.
• To perform call out on ad-hoc basis to do appoinment confirmation ie. Fibre installation appoinment, mobile delivery scheduled.
• To perform call out on ad-hoc basis to do verification of the package that was signed up by the customer. Using different system, such as BCC, FS, OpenNet, LMS, SRP & other systems to process the sales application.
• Liason point with various sales team such as Inhouse & outsource partners.
• To participate fully in the team, taking part in the regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders.
• To escalate any unresolved issues, which cannot be completed within the agreed procedures.
• Provide feedback for continuous improvement and make recommendations to the Team Leader.

Skills for Success:

• At least Diploma/ Bachelor\'s Degree in Business Studies/Administration/ Management, Commerce or equivalent.
• Excellent attention to detail and numerical accuracy.
• Strong written and verbal communication skills in English.
• Customer oriented.
• Able to work well both independently and as part of the team.
• Able to plan and prioritize tasks effectively.
• Highly organized approach to work.
• Flexible in doing extended work hours if required.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!

Singtel