Job Description

Malaysia, MalaysiaCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a part of something BIG!Provide quality customer service to SingTel customers either by telephone or electronically.Make an Impact by:

• Respond and follow up promptly to customer enquiries.
• Handle and resolve complex cases to ensure customer satisfaction.
• Obtain and evaluate all relevant information to handle enquiries and complaints.
• Process orders, forms, applications and requests.
• Record details of enquiries and customer interactions including actions taken.
• Work effectively with a variety of situations, individual and groups.
• Communicate and coordinate with internal departments at all levels.
• Demonstrate effective telephone techniques that meet Quality Assurance standards.
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products.
• Identify processes, procedures and workflow improvements and assist in the implementation.
• Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management.

Skills for Success:

• Preferred knowledge in:

a) Mobile Technology: iPhone and other Smart phones (Android, Windows 7 & Symbian)
b) Multi-media Technology: ADSL, Wifi and Fiber Broadband

• Strong team player.
• Self-driven individual with a positive attitude.
• Customer-oriented with good interpersonal and communication skills (oral and written).
• Pleasant disposition and personality.
• Highly adaptable to a fast-paced and dynamic environment.
• Problem analysis and problem-solving skills.
• Willing to work rotating shifts, if applicable.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel