Job Description

Melaka, MalaysiaCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a part of something BIG!Provide quality customer service to SingTel customers either by telephone or electronically.Make an Impact by:

• Handle incoming call and enquiries from customers mainly in Mandarin, with demonstration of excellent customer service skill to meet and exceed customer\'s need.
• Assist customer\'s queries on their prepaid account.
• Perform checks and validation on customers\' credit deduction.
• Handling basic troubleshooting and setup for data connectivity. Take in service application and request for back office or self-processing.
• Follow up and resolving customer complaint and problem and ensure it\'s close to satisfaction.
• To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure.
• Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management.
• To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leader.
• Work closely with team members and leaders at all times to achieve quality results & productivity.
• Assist Team Leaders & senior officers in charge as and when required.
• Proactively identify areas for service & procedural improvement and make recommendations to the team leader.

Skills for Success:

• Customer oriented with good interpersonal and communication skill.
• An effective team player with ability to interact with team to achieve goals & service excellence.
• Proactive & have great sense of urgency.
• Flexible to changes in work schedule.
• Effectively bilingual in Mandarin & English language.
• Self-driven individual with a positive attitude.

• Rotational shift job. Monday to Sunday, 8.30am to 8.30pm.

Rewards that Go Beyond:Full suite of health and wellness benefits.Ongoing training and development programs.Internal mobility opportunities.Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!

Singtel