Job Description

Melaka, MalaysiaCompany: Singtel GroupBe a part of something BIG!We are looking for Customer Care Officer who loves solving probem and creating long term customer relationships via voice support.Make an Impact by:

• Respond and follow up promptly to customer enquiries.
• Handle and resolve complex cases to ensure customer satisfaction.
• Obtain and evaluate all relevant information to handle enquiries and complaints.
• Process orders, forms, applications and requests.
• Record details of enquiries and customer interactions including actions taken.
• Work effectively with a variety of situations, individual and groups.
• Communicate and coordinate with internal departments at all levels.
• Demonstrate effective telephone techniques that meet Quality Assurance standards.
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products.
• Identify processes, procedures and workflow improvements and assist in the implementation.
• Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management.

Skills for Success:

• Diploma or Degree holder in Business Administration or related discipline.
• With at least 1 year of relevant experience in customer fronting role via voice in Contact Centre environment.
• Fresh graduate is encouraged to apply.
• Customer oriented with good interpersonal and communication skill.
• Self-driven individual with a positive attitude.
• Pleasant disposition and personality.
• Highly adaptable to a fast-paced and dynamic environment.
• Problem analysis and problem-solving skills.
• Willing to work rotating shifts, if applicable.

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!

Singtel