Job Description

Malaysia, MalaysiaCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a part of something BIG!Provide quality customer service to SingTel customers either by telephone or electronically.Make an Impact by:

• Handling incoming calls and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer\'s need.
• Provide street directory assistant to customer with regards to the location of certain business listing.
• Follow up and resolving customer complaint and problem.
• To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leaders.
• To channel and escalate any unresolved issues/complaint to other stakeholder or next level within the agreed procedure.

Skills for Success:

• Customer oriented with good interpersonal and communication skill.
• An effective team player with ability to interact with team to achieve goals & service excellence.
• Good Knowledge on software computer applications for instance MS Excel, Powerpoint, MS Word.
• Proactive & have great sense of urgency.
• Great flexibility to undertake any other tasks assigned from time to time.

Rewards that Go Beyond:Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities.Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!

Singtel