Job Description

\xef\xbb\xbfClient Background: Real Estate DeveloperLocation: Iskandar Puteri, JohorHeadcount: 1Tenure: PermanentRemuneration: RM3,500-RM5,000Key Responsibilities:\xc2\xb7 Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs)\xc2\xb7 Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.\xc2\xb7 Using the in-house system to update all key collections, defects tracking, etc.\xc2\xb7 Preparing management report.\xc2\xb7 Attending meetings with Project Team, Contractors, etc.\xc2\xb7 Preparation of correspondence. Answering customers correspondences through email, social media, and by phone. Ensuring the processing of orders.Key Requirements:\xc2\xb7 Diploma / Bachelor\'s degree in relevant field, such as business administration.\xc2\xb7 At least 5 years, or above of customer service experience in Developer industry would be advantageous.\xc2\xb7 Customer-First with a can-do attitude.\xc2\xb7 Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding.\xc2\xb7 Focus on details.\xc2\xb7 Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude.\xc2\xb7 Strong in analytical and problem-solving skills, leadership skills. organizational skills, negotiating skills, decision making.\xc2\xb7 Able to work in a fast-paced environment and handle pressure well.\xc2\xb7 Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior.\xc2\xb7 Build a positive team environment.\xc2\xb7 Motivate, and if necessary discipline the workforce.If you are interested in this position, you may apply directly by clicking \xe2\x80\x9cApply\xe2\x80\x9d button directly or you may apply through our websiteSub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Johor

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