Job Description

Act as the primary customer contact for services, has overall responsibility for the daily management of assigned customer accounts, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction.

• Responsible for supporting the execution of various Traded Goods and Raw Material requests in an efficient and timely manner.
• Manage specification approvals for all raw materials.
• Conducts administrative duties within defined guidelines.
• Ensure that all raw materials comply with policies including allergen management and risk of cross contamination.
• Highlight any errors/amend raw materials specifications being submitted by suppliers and make sure they are up to date with any relevant changes.
• Challenge suppliers and ensure requests for information/ food safety questions are resolved/ answered promptly within the critical path timescales.
• Check and approve relevant Raw Material specifications for legality and accuracy and ensuring correct specs enter the business and ensure raw material specifications cover the ever- changing customer and business technical requirements.
• Support site audits to cover traceability of incoming raw materials.
• Create and maintain various documentation such as technical documentation and standard operating procedures.
• Coordinate and develop effective working relationships between internal (RDA, QA, Operations, Procurement & Commercial) & external stakeholders.
• Responsible for managing and meeting individual and overall department Key Performance Indicators.
• Collaborate with internal and external stakeholders to drive continuous excellence initiatives.
• Remain fully flexible to meet business requirements.

Career Progression |Diversity Encouraged

Functional Competencies

• Food regulatory & legislative knowledge.
• Customer Advocacy.
• Scientific and Technical Expertise.
• Conduct administrative tasks.

Language Requirements

• Fluent in any of the languages - English, Italian, French, German, Spanish.

Technical Competencies

• Computer literate with a working knowledge of Microsoft Office.
• Experience in SAP, Optiva, Power BI and Salesforce systems an advantage.
• Fluency in English. Fluency in another language an added advantage.

Qualifications and skills

• Degree or local equivalence of same in Chemistry, Biology, Biotechnology, Food Science or related discipline.
• 0-3 years\' experience of related experience in food industry in Regulatory, Quality Assurance, Production or R&D.
• Food industry knowledge.
• Analytical, self-starter, decisive and able to perform under pressure and a team player; able to take instruction and perform work accordingly.
• Possess good co-operation / communication / presentation / interpersonal and organization skills.

Other Requirements

• Flexible / Time Management skills able to work accurately and quickly in a fast-paced work environment.
• Have no challenge to work in European working hours. (2pm-11pm & 3pm-12am)
• Open & able to support operation with overtime, skeletal workforce during public holidays & as and when required to ensure business continuity.
• Good decision-making skills.
• Proficient problem solving and critical thinking skills.
• Able to work on your own initiative and pay attention to detail.

Self-motivated with good interpersonal skills and the ability to work well within a team.

Our client is a multinational firm who has a SSC in Selangor. They are looking for 2 Customer Care Support Specialist - Polish Speaker to support the Europe Region (2pm - 11pm).

• Career Progression
• Diversity Encouraged

Michael Page