Customer Chat and Email Support Only (None Voice)| Hybrid| Up to 4.8k| Mandarin Speakers Job in Niso Enterprise

Customer Chat And Email Support Only (none Voice)| Hybrid| Up To 4.8k| Mandarin Speakers

Cyberjaya, M10, MY, Malaysia

Niso Enterprise

16 Current Jobs Openings

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Job Description

Key Responsibilities:

Respond to customer queries via

live chat

and

email

in a professional, clear, and friendly manner. Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution. Understand company products and services to provide accurate information and recommendations. Identify customer needs and guide them accordingly to achieve customer satisfaction. Maintain detailed and accurate records of customer interactions. Collaborate with internal departments (e.g., technical support, billing) to resolve complex issues. Meet individual and team KPIs related to response time, resolution rate, and customer satisfaction. Stay updated with company policies, promotions, and system changes. Escalate unresolved issues to higher-level support teams when necessary.
Job Types: Full-time, Fresh graduate

Pay: RM3,000.00 - RM4,800.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Education:

STM/STPM (Preferred)
Language:

Mandarin (Preferred) Cantonese (Preferred)
Work Location: In person

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Job Detail

Job Id

JD1125724
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

41302.0 52297.0 USD
Employment Status

Permanent
Job Location

Cyberjaya, M10, MY, Malaysia
Education

Not mentioned

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